Frequently Asked Questions.

Making decisions about purchasing home improvement products is not easy.  There are a lot of considerations ranging from:

  • Which product to choose e.g. bifolding doors or patio doors
  • Which system to choose e.g. Origin or Schuco
  • Which installer to use
  • Price versus perceived value of a brand

and so on…

We’ve compiled a brief list of the questions our customers have most often asked us.  Of course, if there is something you want to ask please do not hesitate to call us or contact us via the website.

Questions about our Company

What home improvement products do you offer?

At Aspire Bifolds, we provide more than just the best bifolding doors, we also supply and fit the latest generation of replacement windows, contemporary sliding doors, stunning orangeries, front doors and more. All our products are from the best-known brands in the UK and sourced directly from the most established, quality-focused and expert manufacturers. We provide the finest thermally insulated aluminium and the latest in virgin PVCu.

What areas do you cover?

We operate mainly in the Greater London, Surrey and Kent areas although we do work further afield as well. We can provide windows and doors as replacement products or as part of a new extension or building project.

What Guarantees do you offer?

If you choose our Origin Home range of bi folding doors, entrance doors, aluminium windows, front doors or garage doors, you benefit from an industry leading 20-year guarantee. No other suite of home improvement products has this length of warranty. Our other products come with a comprehensive 10-year warranty. You will find our Company registered with Home Improvement Protection Ltd, for your peace of mind.

How do I get a quotation?

Contact us, and we will visit you to provide a quotation.  Aspire Bifolds is all about honesty, professionalism and transparency.

Our visit to your property will be brief to cover an understanding of your requirements and talk through your options. With some products, it is possible to provide you with a quotation there and then. In other cases, we will come back to with a detailed quote.

We never pressure you into committing there and then, we do not operate too good to be true discounts, incentives to buy immediately or any other incentives that others may use as pressure sales tactics. We will quote for your products and leave our quotation with you for your consideration.

Questions about Bifolding Doors

How secure are your bi-folding doors?

We choose to supply the Origin bifolding door, one of the best bifolding doors on the market. The Origin door uses an 8 point locking system and has several features that boost its security.

Doors have chamfered linear bolts that have a deep throw, high compression when closed as well as the deepest throw bolts on the market. All of these components keep your new bifolding doors locked, tight and weather resistant. Our doors re also independently tested to the latest security standards.

At Aspire we offer you the upgrades to meet Document Q (the latest security standards) as standard. Laminated Glass, ultimate security cylinders and other features we provide as at no extra cost.

Why should I consider aluminium and not PVCu for my bifold doors?

Aluminium for bifolding doors, in particular, is regarded not just by us, but by most home improvement professionals as the ideal material for a bifolding door. PVCu is a weaker material and even when reinforced internally with aluminium or steel, still needs to be thicker than an aluminium bifold for rigidity and strength.

Aluminium is stronger than PVCu meaning frames are slimmer with no compromise on security or performance. Also, aluminium bifolds give you less frame, more glass and a better appearance. The strength of aluminium also means that door hinges can be smaller and less intrusive while retaining all their security features. The threshold on PVCu doors is also thicker. Aluminium bifolds can be made bigger and taller than any PVCu door, giving you less frame and more glass.

Finally, PVCu expands two and half times more than aluminium in the heat. PVCu doors are prone to sticking in summer temperatures, and prone to reliability issues. We recommend aluminium for bifolds, but our PVCu products are entirely fit for purpose elsewhere in the home.

Do I need planning permission to install bifolding doors?

We always recommend you talk to your local authority, but fitting new bifolding doors does not usually require planning permission. If your property is in a conservation area or subject to planning restrictions, again we recommend you check beforehand. At Aspire, we have worked with many homeowners in the Greater London and surrounding areas, contact us and we can talk through planning for your bifolding doors in person.

What size can I have my bifolding doors?

We custom-design your bifolding doors to your precise dimensions and specifications. As a general guide door panels can be as narrow as 400mm right up to 1200mm wide. For the height, you can create folding ‘windows’ at 1000mm high right up to 2500m high doors. If you would like doors that are taller still, contact us as we can achieve this as well.

What designs are possible with bifolding doors?

All our bifolding doors are bespoke to your exact sizes, colour choices, specification and requirements. We can accommodate any need you may have. In general terms, bifolding doors can open in or out, slide to the left or the right as well as both sides too. You can have any door from a single door right up to a ten-panel door set and even more panels if your building needs it.

A dimension refers to the physical sizes of your doors, and the configuration is how they are to slide, fold and open.

How long are your lead times?

We work with you to ensure there is no delay to your building project and co-operate with your builder and other professionals for a quick completion. A common frustration with new extensions is that your builder has completed the opening and you are left waiting for your bifolding doors.

Another reason we use Origin is that they can make their doors to suit you. Where many other suppliers in the industry rely on a 6-8 week lead time just to obtain the product, Origin work with us to make your doors when you require them. All we need to do is cooperate with you to arrange an installation date that works for all parties, and you will have your new bifolding doors as quickly as possible.

For windows, we offer varying lead times to suit the product as windows take a little longer because of the vast number of profiles, options and designs available.

What our customers say:

excellent dealings from start to finish, knowledgeable sales team and superb fitters
Roy H.
Roy H.
08:22 02 Aug 21
From the first phone call, a visit to the showroom, through to the site survey and installation, the Aspire team have been unfailingly both very professional, problem solving and friendly. They delivered a great product and service, at a good price, on time, with flexibility, diligence and a smile, and that in our experience is almost unheard of these days.We will definitely turn to Aspire again when we next need windows etc, and can't recommend them enough.
Chris Y.
Chris Y.
09:06 13 Jul 21
Brilliant Service from start to finish. From the time we got in touch for initial quotation for our bi-folds doors until delivery of the products and installation this company was a pleasure to work with and highly recommend this company. The entire team we dealt with including James, Danny and his installation team, Peter, Frankie have been very friendly, courteous and professional. Always punctual and did their best to meet all our requirements. Excellent workmanship and quality products. Good competitive prices too. Very pleased with everything and Thanks very much Aspire Bifolds for a job well done.
Buddhika B.
Buddhika B.
10:05 18 May 21
Super impressed with the level of service and how quickly they got the job done. Really happy with our new bifolds fitted just in time for spring!Would definitely recommend
Greg P.
Greg P.
09:50 05 May 21
Aspire did the most beautiful job in our house. The installed our windows a few months ago, and I couldn't be happier.They were always happy to answer to our question.They came at 8 o'clock and installed the windows very swiftly with a very clean and tidy result. They decorated afterwards around the windows and you couldn't tell those weren't the original windows as the result was so good.We have a toddler in of the rooms they were installing the windows and they accommodated their work around his naps which was brilliant.If you are looking for anything window or door related look no further, I will definitely recommend and if needed use them again.
GEMMA M.
GEMMA M.
10:20 28 Apr 21
Aspire supplied the most beautiful 7m sliding doors for my extension. The doors are great quality and all the fitting and snagging very professionally handled. Would not hesitate to use this company. Thank you.
Jo J.
Jo J.
15:33 16 Mar 21
I would recommend Aspire Bifolds. We love our bifolds and the service we received was great.
Karen A.
Karen A.
07:40 16 Mar 21
The team were so brilliant, helpful and lovely to deal with to supply and fit of our new steel look heritage doors. We are delighted with them and heartily recommend using Aspire! A great experience all round.
Andy P.
Andy P.
11:15 05 Feb 21
Best Bifold supplier in Surrey
Martin J.
Martin J.
19:06 06 Jan 21
Great Service from Aspire, with comprehensive knowledge on bifold systems and went with the ORIGIN product. Hassle free communication throughout contract and install just before Christ.as 2020.
Simon C.
Simon C.
16:01 04 Jan 21
We were recomended to Aspire by our carpenter who was building a garden room for us, and we were not dissapointed.From the initial meeting to the completion of the work the company , and especially John Small, and the lads that came to install the doors on one of the wettest days of the year, have been excellent.The Bifolds are amazing. They look so good, and when they open and close they sound solid and beautifully made.Superb job. Thank you.
Simon B.
Simon B.
08:12 25 Nov 20
I don't usually write reviews but Aspire have been an absolute pleasure to deal with from start to finish. After replacing my neighbours sliding doors they came highly recommended. The lady on the phone was extremely helpful and understood my requirements, and my quotation was turned around quickly. I had some technical questions regarding the threshold; and unlike other companies I dealt with, I was not treated as a nuisance and Ji (I hope I spelt this correctly!) talked me through everything. The surveyor arrived within a day of me signing and despite the current situation with many delays, they still installed within the quoted lead time!The Schuco bifolds we now have look amazing and we are so thrilled we went with Aspire Bifolds!Thanks alot Ji and Team.Cliff
Cliff Bentley T.
Cliff Bentley T.
14:33 04 Nov 20
From the very beginning of discussing what products I’d like, through to survey and fitting, Aspire have been fabulous. Very happy with both the products themselves and the service throughout, would thoroughly recommend!
Thank you so much!
Cat P.
Cat P.
10:56 23 Sep 20
Aspire were great to work with and we are delighted with the finished product. We got bifolds, skylight, large side windows and french doors all for a highly competitive price. We had some unavoidable delays due to the pandemic but we were always kept in the loop with what was going on with our order. we are extremely pleased with the quality and value we got through working with them.
Frankie H.
Frankie H.
12:32 11 Sep 20
Very professional. Do a great job.
Rupert P.
Rupert P.
08:23 11 Sep 20
I would absolutely recommend Aspire Bifolds. They provided a great product at a reasonable price. Installation team was friendly and professional. They installed in less than a day.We also encountered a small issue with the measurement of the doors, but the leadership at Aspire was quick to cover additional costs incurred to rectify the issue. We really appreciated their professionalism on this matter.
Tim S.
Tim S.
06:54 10 Sep 20
Huge thank you to Aspire Bifolds for our external steel look doors, we’re so happy with them and the guys were quick, responsive and all around brilliant. Would really recommend Aspire Bifolds.
Libby R.
Libby R.
07:42 06 Sep 20
Very efficient and helpful service 2 years on from original door fitting.Thanks so much Aspire!
Kim L.
Kim L.
11:00 27 Jul 20
Aspire bifolds removed some old wooden sliding doors and replaced them with some lovely French doors. They did a fantastic job- they spent time with me to ensure I had made the right choice of door, it took no time to fit them and the fitter was friendly, polite, clean and courteous. Quote was competitive and I couldn’t recommend them enough!
Natasha H.
Natasha H.
19:59 23 Jul 20
We went with Aspire after getting a few quotes, they weren't the cheapest but were still competitive. We chose them on the basis of their reviews and I am really glad we did! The service has been excellent throughout, our doors were installed far quicker than we were expecting, the fitter's attention to detail is great, and the quality of the doors is fantastic.After installation we did have a few problems with finding marks on the glass, which is provided by another firm, and had a few panes replaced. John, the director, ended up coming round himself and offered to replace the final pane. I know that many firms would just have ignored our calls once we had paid everything, so to have this level of service was fantastic. This proved our decision to go with a slightly more expensive firm in Aspire was the right move!
Scott S
Scott S
12:10 16 Jul 20
After a lot of research I came across Aspire Bifolds, went to the showroom and they have a very good selection of doors to choose from.From start to finish it's been a pleasure to deal with everyone connected to Aspire Bifolds and their aftercare service is first class.Top quality product, installation and all round experience from this company. Would have no hesitation in using them again.
Paresh M.
Paresh M.
12:32 14 Apr 20
Professional first class service from start to finish. Highly recommend on service and price
Catherine Kenton M.
Catherine Kenton M.
18:59 08 Apr 20
We recently used Aspire for purchase and installation of smart system heritage doors for our extension. We are thrilled with the finished product. John and the team are brilliant, every person I spoke to was helpful and friendly. Email response was really fast. The whole process from start to finish was seamless and stress free.The installers were efficient and tidy, they left the place cleaner than when they arrived. Following installation we noticed a scratch on one of the panes, we thought it could be buffed out, but the whole pane was replaced without issue within a week.It is rare to find a company with such great customer service and work ethic these days. I would certainly be happy recommending Aspire to anyone.
Rebecca D.
Rebecca D.
11:39 27 Feb 20
I visited Aspire Bifolds to discuss some technical details of the installation requirement for sliding doors. Both of the staff I dealt with were friendly and helpful and in particular Ji was able to answer all of my questions and demonstrate some of the details on the door installation in the showroom. Overall a very helpful visit.
GeoffandLesley H.
GeoffandLesley H.
23:47 22 Feb 20