Aspire Bifolds - Home Improvements Surrey

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What our customers say:

Aspire Bifolds
Aspire Bifolds
4.9
Based on 74 reviews
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Aspire Bifolds
Aspire Bifolds
5.0
Based on 14 reviews
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This company is detached from its customers - they appear to have no sympathy or focus when things go wrong and do not even return messages, let alone communicate proactively.2 weeks ago the third appoint date for our installation arrived and the doors didn't fit. We are considerate people and understand things go wrong but it is how you deal with the error that separates good service from appalling service. we are still without doors, still without the promised solution.The first installation date was cancelled with 24 hours notice because the doors were apparently late. the second installation date was booked in without even talking to us!!! We were not around. The 3rd installation date was booked in with our agreement for the first day back after the Christmas break, the 4th January. The doors were apparently arriving 20th December and we had asked them to confirm to us they had arrived. I left it a couple of days and no call from Aspire. I called them on the 23rd December to try and confirm installation and they had closed for Christmas!! Unbelieveable? I left messages on all of their voicemails and sent emails to both email addresses trying to get confirmation of our installation date and to this day, no one has ever called back or replied to those five messages.Following the failed installation, a site visit happened on Friday 7th with Dan who has returned calls now I have his mobile number but we still do not have our doors and seemingly no one else at Aspire Bi-Folds is concerned.If anyone from Aspire disputes anything in this Review then contest it here and I will evidence it is 100% accurate. The last two weeks have unfortunately been the coldest since last winter and our heating is on 24/7. The kitchen is simply Baltic.UPDATESo a solution was found and the installation completed yesterday. The product gets top marks, the installation team led by Greg get top marks. Greg is one of those positive smiley people who are good to have on your side, I felt incredibly sorry for him when on the first attempt he had to tell us our doors didn't fit. It wasn't his fault and he did everything he could. So much so that when the next attempt was made, we wanted Greg there. As I said earlier, things go wrong and it is how they are put right that matters the most. Once we were put in touch with Dan we had a reliable go-to person who answered calls and proactively did what he could to resolve the situation. 10/10 for his approach, attitude and time.There is undoubtedly an issue with calls & emails to the office / warehouse being answered or returned and if this hadn't been the case, even with the issues we had, it would have been five stars. Thanks
M P.
M P.
16:05 21 Jan 22
Excellent product and service. We had crittal style bifold doors supplied and fitted by Aspire Bifolds just before Christmas and would thoroughly recommend them. The doors look excellent and the guys installing them were professional and very efficient. We were very pleasantly surprised that in the current situation the doors were still provided and installed within the timeframe originally quoted. Thank you.
Lucy R.
Lucy R.
12:12 03 Jan 22
excellent dealings from start to finish, knowledgeable sales team and superb fitters
Roy H.
Roy H.
08:22 02 Aug 21
From the first phone call, a visit to the showroom, through to the site survey and installation, the Aspire team have been unfailingly both very professional, problem solving and friendly. They delivered a great product and service, at a good price, on time, with flexibility, diligence and a smile, and that in our experience is almost unheard of these days.We will definitely turn to Aspire again when we next need windows etc, and can't recommend them enough.
Chris Y.
Chris Y.
09:06 13 Jul 21
Brilliant Service from start to finish. From the time we got in touch for initial quotation for our bi-folds doors until delivery of the products and installation this company was a pleasure to work with and highly recommend this company. The entire team we dealt with including James, Danny and his installation team, Peter, Frankie have been very friendly, courteous and professional. Always punctual and did their best to meet all our requirements. Excellent workmanship and quality products. Good competitive prices too. Very pleased with everything and Thanks very much Aspire Bifolds for a job well done.
Buddhika B.
Buddhika B.
10:05 18 May 21
Super impressed with the level of service and how quickly they got the job done. Really happy with our new bifolds fitted just in time for spring!Would definitely recommend
Greg P.
Greg P.
09:50 05 May 21
Aspire did the most beautiful job in our house. The installed our windows a few months ago, and I couldn't be happier.They were always happy to answer to our question.They came at 8 o'clock and installed the windows very swiftly with a very clean and tidy result. They decorated afterwards around the windows and you couldn't tell those weren't the original windows as the result was so good.We have a toddler in of the rooms they were installing the windows and they accommodated their work around his naps which was brilliant.If you are looking for anything window or door related look no further, I will definitely recommend and if needed use them again.
GEMMA M.
GEMMA M.
10:20 28 Apr 21
Aspire supplied the most beautiful 7m sliding doors for my extension. The doors are great quality and all the fitting and snagging very professionally handled. Would not hesitate to use this company. Thank you.
Jo J.
Jo J.
15:33 16 Mar 21
I would recommend Aspire Bifolds. We love our bifolds and the service we received was great.
Karen A.
Karen A.
07:40 16 Mar 21
The team were so brilliant, helpful and lovely to deal with to supply and fit of our new steel look heritage doors. We are delighted with them and heartily recommend using Aspire! A great experience all round.
Andy P.
Andy P.
11:15 05 Feb 21
Best Bifold supplier in Surrey
Martin J.
Martin J.
19:06 06 Jan 21
Great Service from Aspire, with comprehensive knowledge on bifold systems and went with the ORIGIN product. Hassle free communication throughout contract and install just before Christ.as 2020.
Simon C.
Simon C.
16:01 04 Jan 21
We were recomended to Aspire by our carpenter who was building a garden room for us, and we were not dissapointed.From the initial meeting to the completion of the work the company , and especially John Small, and the lads that came to install the doors on one of the wettest days of the year, have been excellent.The Bifolds are amazing. They look so good, and when they open and close they sound solid and beautifully made.Superb job. Thank you.
Simon B.
Simon B.
08:12 25 Nov 20
I don't usually write reviews but Aspire have been an absolute pleasure to deal with from start to finish. After replacing my neighbours sliding doors they came highly recommended. The lady on the phone was extremely helpful and understood my requirements, and my quotation was turned around quickly. I had some technical questions regarding the threshold; and unlike other companies I dealt with, I was not treated as a nuisance and Ji (I hope I spelt this correctly!) talked me through everything. The surveyor arrived within a day of me signing and despite the current situation with many delays, they still installed within the quoted lead time!The Schuco bifolds we now have look amazing and we are so thrilled we went with Aspire Bifolds!Thanks alot Ji and Team.Cliff
Cliff Bentley T.
Cliff Bentley T.
14:33 04 Nov 20
From the very beginning of discussing what products I’d like, through to survey and fitting, Aspire have been fabulous. Very happy with both the products themselves and the service throughout, would thoroughly recommend!
Thank you so much!
Cat P.
Cat P.
10:56 23 Sep 20
Aspire were great to work with and we are delighted with the finished product. We got bifolds, skylight, large side windows and french doors all for a highly competitive price. We had some unavoidable delays due to the pandemic but we were always kept in the loop with what was going on with our order. we are extremely pleased with the quality and value we got through working with them.
Frankie H.
Frankie H.
12:32 11 Sep 20
Very professional. Do a great job.
Rupert P.
Rupert P.
08:23 11 Sep 20
I would absolutely recommend Aspire Bifolds. They provided a great product at a reasonable price. Installation team was friendly and professional. They installed in less than a day.We also encountered a small issue with the measurement of the doors, but the leadership at Aspire was quick to cover additional costs incurred to rectify the issue. We really appreciated their professionalism on this matter.
Tim S.
Tim S.
06:54 10 Sep 20
Huge thank you to Aspire Bifolds for our external steel look doors, we’re so happy with them and the guys were quick, responsive and all around brilliant. Would really recommend Aspire Bifolds.
Libby R.
Libby R.
07:42 06 Sep 20
Very efficient and helpful service 2 years on from original door fitting.Thanks so much Aspire!
Kim L.
Kim L.
11:00 27 Jul 20
Aspire bifolds removed some old wooden sliding doors and replaced them with some lovely French doors. They did a fantastic job- they spent time with me to ensure I had made the right choice of door, it took no time to fit them and the fitter was friendly, polite, clean and courteous. Quote was competitive and I couldn’t recommend them enough!
Natasha H.
Natasha H.
19:59 23 Jul 20
We went with Aspire after getting a few quotes, they weren't the cheapest but were still competitive. We chose them on the basis of their reviews and I am really glad we did! The service has been excellent throughout, our doors were installed far quicker than we were expecting, the fitter's attention to detail is great, and the quality of the doors is fantastic.After installation we did have a few problems with finding marks on the glass, which is provided by another firm, and had a few panes replaced. John, the director, ended up coming round himself and offered to replace the final pane. I know that many firms would just have ignored our calls once we had paid everything, so to have this level of service was fantastic. This proved our decision to go with a slightly more expensive firm in Aspire was the right move!
Scott S
Scott S
12:10 16 Jul 20
After a lot of research I came across Aspire Bifolds, went to the showroom and they have a very good selection of doors to choose from.From start to finish it's been a pleasure to deal with everyone connected to Aspire Bifolds and their aftercare service is first class.Top quality product, installation and all round experience from this company. Would have no hesitation in using them again.
Paresh M.
Paresh M.
12:32 14 Apr 20
Professional first class service from start to finish. Highly recommend on service and price
Catherine Kenton M.
Catherine Kenton M.
18:59 08 Apr 20
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