Privacy Policy

About Cookies

We only use cookies that are required for you to be able to use the website along with analytics cookies.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

XXX is committed to safeguarding your privacy. Contact us at if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

You can check what information we hold about you by visiting the privacy tools page

Table of Contents

  1. Definitions used in this Policy
  2. Data protection principles we follow
  3. What rights do you have regarding your Personal Data
  4. What Personal Data we gather about you
  5. How we use your Personal Data
  6. Who else has access to your Personal Data
  7. How we secure your data
  8. Information about cookies
  9. Contact information

Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) –

Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights

The Data Subject has the following rights:

  1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
  10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

The information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

How we use your Personal Data

We use your Personal Data in order to:

  • provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
  • enhance your customer experience;
  • fulfil an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

  • to identify you;
  • to provide you a service or to send/offer you a product;
  • to communicate either for sales or invoicing;

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

  • to send you personalized offers* (from us and/or our carefully selected partners);
  • to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
  • to conduct questionnaires concerning client satisfaction;
  • to provide information, where you have previously given expresses consent to other people interested in purchasing our products.

,As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

  • to send you newsletters and campaign offers (from us and/or our carefully selected partners);
  • for other purposes we have asked your consent for;

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 20 years

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

  • the link between purposes, context and nature of Personal Data is suitable for further Processing;
  • the further Processing would not harm your interests and
  • there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who else can access your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

Our business partners:

  • If you ask us to arrange a finance facility we may pass your details to our credit provision partners.

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services
  • Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

In addition to Google Analytics, this website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

Contact Information

11 Castle Parade, Ewell By Pass, EPSOM KT17 2PR

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.
Last modification was made 25th May 2018.

What our customers say:

From the very beginning of discussing what products I’d like, through to survey and fitting, Aspire have been fabulous. Very happy with both the products themselves and the service throughout, would thoroughly recommend!
Thank you so much!
Cat P.
Cat P.
10:56 23 Sep 20
Aspire were great to work with and we are delighted with the finished product. We got bifolds, skylight, large side windows and french doors all for a highly competitive price. We had some unavoidable delays due to the pandemic but we were always kept in the loop with what was going on with our order. we are extremely pleased with the quality and value we got through working with them.
Frankie H.
Frankie H.
12:32 11 Sep 20
Very professional. Do a great job.
Rupert P.
Rupert P.
08:23 11 Sep 20
I would absolutely recommend Aspire Bifolds. They provided a great product at a reasonable price. Installation team was friendly and professional. They installed in less than a day.We also encountered a small issue with the measurement of the doors, but the leadership at Aspire was quick to cover additional costs incurred to rectify the issue. We really appreciated their professionalism on this matter.
Tim S.
Tim S.
06:54 10 Sep 20
Huge thank you to Aspire Bifolds for our external steel look doors, we’re so happy with them and the guys were quick, responsive and all around brilliant. Would really recommend Aspire Bifolds.
Libby R.
Libby R.
07:42 06 Sep 20
Very efficient and helpful service 2 years on from original door fitting.Thanks so much Aspire!
Kim L.
Kim L.
11:00 27 Jul 20
Aspire bifolds removed some old wooden sliding doors and replaced them with some lovely French doors. They did a fantastic job- they spent time with me to ensure I had made the right choice of door, it took no time to fit them and the fitter was friendly, polite, clean and courteous. Quote was competitive and I couldn’t recommend them enough!
Natasha H.
Natasha H.
19:59 23 Jul 20
We went with Aspire after getting a few quotes, they weren't the cheapest but were still competitive. We chose them on the basis of their reviews and I am really glad we did! The service has been excellent throughout, our doors were installed far quicker than we were expecting, the fitter's attention to detail is great, and the quality of the doors is fantastic.After installation we did have a few problems with finding marks on the glass, which is provided by another firm, and had a few panes replaced. John, the director, ended up coming round himself and offered to replace the final pane. I know that many firms would just have ignored our calls once we had paid everything, so to have this level of service was fantastic. This proved our decision to go with a slightly more expensive firm in Aspire was the right move!
Scott S
Scott S
12:10 16 Jul 20
Aspire bifolds removed some old wooden sliding doors and replaced them with some lovely French doors. They did a fantastic job- they spent time with me to ensure I had made the right choice of door, it took no time to fit them and the fitter was friendly, polite, clean and courteous. Quote was competitive and I couldn’t recommend them enough!
Natasha H.
Natasha H.
16:28 23 Jun 20
After a lot of research I came across Aspire Bifolds, went to the showroom and they have a very good selection of doors to choose from.From start to finish it's been a pleasure to deal with everyone connected to Aspire Bifolds and their aftercare service is first class.Top quality product, installation and all round experience from this company. Would have no hesitation in using them again.
Paresh M.
Paresh M.
12:32 14 Apr 20
Professional first class service from start to finish. Highly recommend on service and price
Catherine Kenton M.
Catherine Kenton M.
18:59 08 Apr 20
We recently used Aspire for purchase and installation of smart system heritage doors for our extension. We are thrilled with the finished product. John and the team are brilliant, every person I spoke to was helpful and friendly. Email response was really fast. The whole process from start to finish was seamless and stress free.The installers were efficient and tidy, they left the place cleaner than when they arrived. Following installation we noticed a scratch on one of the panes, we thought it could be buffed out, but the whole pane was replaced without issue within a week.It is rare to find a company with such great customer service and work ethic these days. I would certainly be happy recommending Aspire to anyone.
Rebecca D.
Rebecca D.
11:39 27 Feb 20
I visited Aspire Bifolds to discuss some technical details of the installation requirement for sliding doors. Both of the staff I dealt with were friendly and helpful and in particular Ji was able to answer all of my questions and demonstrate some of the details on the door installation in the showroom. Overall a very helpful visit.
GeoffandLesley H.
GeoffandLesley H.
23:47 22 Feb 20
Fantastic Job done on fitting a 5 door Bi-Fold run. Great, clean and considerate fitters. 100% recommend. Removed and replaced (with new) a poorly fitted (by different Company) previous set of doors that now look great. Thanks Guys! 👏🏻👏🏻. Neil
Neil H.
Neil H.
11:33 30 Jan 20
Helpfull, but pricey good quality
Mikey B
Mikey B
17:24 07 Jan 20
The doors and blinds look brilliant. Dealing with Aspire was very efficient from browsing and ordering to fitting, absolutely great from start to finish. Very professional and exact with advice and information. We opted for the solar integrated blinds and love them. When it’s dark and the blinds are closed we still get to enjoy the expanse and look of the doors. Definitely recommend Aspire.
Sheila H.
Sheila H.
21:00 15 Dec 19
From the start to the finish, it has been straightforward dealing with Aspire Bifolds. We are very much appreciative that they were able to accommodate us ahead of the original booking time to fit in with our scaffolders. Thank you very much guys, we will be recommending you to others.
Y H
Y H
14:22 02 Dec 19
A first class service from everyone John, Peter, Danny and Luke - amazing friendly team of professionals from start to finish. If your looking for expertise with the drive to make it happen seamlessly then i would highly recommend visiting Aspire Bifold. I love the new bifolds and kitchen window! Many thanks to you all and thank you for turning my job around so quickly.
R A.
R A.
22:33 29 Nov 19
I have been running a construction firm for over 35 years, this has been one of a nicest and most professional company's I have dealt with, fantastic from our first enquiry to finish job. Highly recommended.
zareh J.
zareh J.
13:50 24 Nov 19
From our first interaction with Aspire and James in particular, the customer service and quality of work has been unbeatable. We are 100% happy with the finished doors and wouldn’t hesitate to recommend them.
Lisa M.
Lisa M.
19:19 29 Oct 19
Cannot speak highly enough of this company. I love my door and heritage patio doors. Delighted with them and their customer after sales are the best! Thank you all so much I am a very happy customer
Lisa W.
Lisa W.
11:07 25 Oct 19
Outstanding service from John and his team. Having had a bad experience in the past with a window installation company, I cannot praise Aspire enough for their professionalism as well as their competitiveness.
Alexandra B.
Alexandra B.
07:19 22 Oct 19
Amazing to deal with from start to finish. The sales people know what they are talking about and the guy who installed our glass screen panel was so diligent, careful and truly professional! I will recommend and use again for sure.
Roberto N.
Roberto N.
13:10 08 Oct 19
We were looking for specific style of windows and found that Aspire met those expectations. Our initial meeting with John was crucial to us as we needed him to understand the period that we were looking at. Their team are dedicated to ensuing quality. The fitters they have also share the same ethos of ensuring quality. We highly recommend Aspire as a preferred window company. We will be coming back to them to replace our other windows in due course.
Sandra F
Sandra F
07:31 15 Aug 19