Scratches and marks on new windows are rare as we quality check every product before we install in your home. Our suppliers also have their strict quality control procedures and certified quality processes too. In this article, we explain some characteristics you may find in in your new windows, including minor marks and what these mean.
Understanding minor marks on new windows and doors.
At Aspire Bifolds, we source all our windows and doors from the best suppliers, manufacturers and glass processors. When we receive any new window, door or glass, these come protected with suitable tape, plastic wrapping, paper, card or other protective methods and materials. We remove these when we finish the installation and clean down your products before handover to you.
Of course, any visible damage we address and take care of immediately. We also provide a 10-year guarantee as well as any manufacturer guarantees such as the 20-year warranty with our Origin range of bifolding doors, sliding doors or windows.
Both our manufacturers and our team at Aspire, strive to provide top quality products. If you notice what you think is a fault or imperfection with your new windows, doors or glass we explain some of these for you. Many of these are the result of the production methods used and not a fault with the product.
Marks on your powder-coated aluminium surfaces.
Every one of our powder coated windows and doors comes painted from one of two sources. Systems companies such as Aluk or Smart Systems have their own powder paint plants.
Other suppliers use independent powder coating businesses. Whoever paints the aluminium profiles is certified to strict industry standards such as the global Qualicoat Standard.
Organisations such as Qualicoat monitor their suppliers, meaning they adhere to strict production, environmental and quality procedures. No powder-coated surface is 100% smooth and flawless in appearance. Minor inclusions such as tiny pips under the paint are normal and within tolerance. The same applies to powder-coated surfaces with tiny bumps often called “orange peel”. These marks are only visible from up close and not from a reasonable distance to the aluminium profile.
Current standards such as Qualicoat state that if such inclusions are not visible from 3 metres, then this is within industry tolerances and not a defect. (Source: 2019 Qualicoat Standard 16th Edition.)
Scratches and marks on your glass.
Again, all glass is checked when it leaves the manufacturer for defects, but there are tolerances every glass supplier works to.
By nature of the materials and processes some visual distortions, stains or ripples may be visible. Often you see these viewed close up, from certain angles, or the way sunlight or artificial light hits your glass.
The toughened glass we supply in every low-level pane and as standard in every type of door goes through a heat process. As a result of this process, you may see some roller-wave effect or a coloured pattern on the surface of the glass. The Glass and Glazing Federation has guidelines and publications on what glass scratches and marks on new windows or doors are acceptable and within industry tolerances. We work with these guidelines.
Condensation on your new windows and doors.
It is not possible to eliminate condensation from windows and doors.
Internal and external temperatures, the time of the year and other factors are all reasons why condensation on glass and windows occurs.
Again the Glass and Glazing Federation offers advice and publications about condensation on windows. They provide details on steps you can take to reduce this in your home. Other factors, such as condensation on the outside of units are normal in many cases. This is due to the high specification glass we use in your new windows and doors and the excellent energy efficiency properties.
Find out more about your new windows and doors.
We are confident you will be delighted with all of our secure, energy-efficient and expertly-made products. Get in touch with us for more information and advice about any aspect of your new windows and doors.
