Scratches and marks on new windows

Scratches and marks on new windows are rare as we quality check every product before we install in your home. Our suppliers also have their strict quality control procedures and certified quality processes too.  In this article, we explain some characteristics you may find in in your new windows, including minor marks and what these mean.

Scratches and marks on new windows

Understanding minor marks on new windows and doors.

At Aspire Bifolds, we source all our windows and doors from the best suppliers, manufacturers and glass processors.  When we receive any new window, door or glass, these come protected with suitable tape, plastic wrapping, paper, card or other protective methods and materials. We remove these when we finish the installation and clean down your products before handover to you.

Of course, any visible damage we address and take care of immediately.  We also provide a 10-year guarantee as well as any manufacturer guarantees such as the 20-year warranty with our Origin range of bifolding doors, sliding doors or windows.

Both our manufacturers and our team at Aspire, strive to provide top quality products.  If you notice what you think is a fault or imperfection with your new windows, doors or glass we explain some of these for you.  Many of these are the result of the production methods used and not a fault with the product.

Marks on your powder-coated aluminium surfaces.

Every one of our powder coated windows and doors comes painted from one of two sources.  Systems companies such as Aluk or Smart Systems have their own powder paint plants.

Other suppliers use independent powder coating businesses. Whoever paints the aluminium profiles is certified to strict industry standards such as the global Qualicoat Standard.

Organisations such as Qualicoat monitor their suppliers, meaning they adhere to strict production, environmental and quality procedures.  No powder-coated surface is 100% smooth and flawless in appearance.  Minor inclusions such as tiny pips under the paint are normal and within tolerance.  The same applies to powder-coated surfaces with tiny bumps often called “orange peel”.  These marks are only visible from up close and not from a reasonable distance to the aluminium profile.

Current standards such as Qualicoat state that if such inclusions are not visible from 3 metres, then this is within industry tolerances and not a defect. (Source: 2019 Qualicoat Standard 16th Edition.)

Scratches and marks on your glass.

Scratches and marks on new windows

Again, all glass is checked when it leaves the manufacturer for defects, but there are tolerances every glass supplier works to.

By nature of the materials and processes some visual distortions, stains or ripples may be visible.  Often you see these viewed close up, from certain angles, or the way sunlight or artificial light hits your glass.

The toughened glass we supply in every low-level pane and as standard in every type of door goes through a heat process. As a result of this process, you may see some roller-wave effect or a coloured pattern on the surface of the glass.  The Glass and Glazing Federation has guidelines and publications on what glass scratches and marks on new windows or doors are acceptable and within industry tolerances. We work with these guidelines.

Condensation on your new windows and doors.

Scratches and marks on new windows

It is not possible to eliminate condensation from windows and doors.

Internal and external temperatures, the time of the year and other factors are all reasons why condensation on glass and windows occurs.

Again the Glass and Glazing Federation offers advice and publications about condensation on windows. They provide details on steps you can take to reduce this in your home.  Other factors, such as condensation on the outside of units are normal in many cases. This is due to the high specification glass we use in your new windows and doors and the excellent energy efficiency properties.

Find out more about your new windows and doors.

We are confident you will be delighted with all of our secure, energy-efficient and expertly-made products. Get in touch with us for more information and advice about any aspect of your new windows and doors.

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What our customers say:

The team were so brilliant, helpful and lovely to deal with to supply and fit of our new steel look heritage doors. We are delighted with them and heartily recommend using Aspire! A great experience all round.
Andy P.
Andy P.
11:15 05 Feb 21
Best Bifold supplier in Surrey
Martin J.
Martin J.
19:06 06 Jan 21
Great Service from Aspire, with comprehensive knowledge on bifold systems and went with the ORIGIN product. Hassle free communication throughout contract and install just before Christ.as 2020.
Simon C.
Simon C.
16:01 04 Jan 21
We were recomended to Aspire by our carpenter who was building a garden room for us, and we were not dissapointed.From the initial meeting to the completion of the work the company , and especially John Small, and the lads that came to install the doors on one of the wettest days of the year, have been excellent.The Bifolds are amazing. They look so good, and when they open and close they sound solid and beautifully made.Superb job. Thank you.
Simon B.
Simon B.
08:12 25 Nov 20
I don't usually write reviews but Aspire have been an absolute pleasure to deal with from start to finish. After replacing my neighbours sliding doors they came highly recommended. The lady on the phone was extremely helpful and understood my requirements, and my quotation was turned around quickly. I had some technical questions regarding the threshold; and unlike other companies I dealt with, I was not treated as a nuisance and Ji (I hope I spelt this correctly!) talked me through everything. The surveyor arrived within a day of me signing and despite the current situation with many delays, they still installed within the quoted lead time!The Schuco bifolds we now have look amazing and we are so thrilled we went with Aspire Bifolds!Thanks alot Ji and Team.Cliff
Cliff Bentley T.
Cliff Bentley T.
14:33 04 Nov 20
From the very beginning of discussing what products I’d like, through to survey and fitting, Aspire have been fabulous. Very happy with both the products themselves and the service throughout, would thoroughly recommend!
Thank you so much!
Cat P.
Cat P.
10:56 23 Sep 20
Aspire were great to work with and we are delighted with the finished product. We got bifolds, skylight, large side windows and french doors all for a highly competitive price. We had some unavoidable delays due to the pandemic but we were always kept in the loop with what was going on with our order. we are extremely pleased with the quality and value we got through working with them.
Frankie H.
Frankie H.
12:32 11 Sep 20
Very professional. Do a great job.
Rupert P.
Rupert P.
08:23 11 Sep 20
I would absolutely recommend Aspire Bifolds. They provided a great product at a reasonable price. Installation team was friendly and professional. They installed in less than a day.We also encountered a small issue with the measurement of the doors, but the leadership at Aspire was quick to cover additional costs incurred to rectify the issue. We really appreciated their professionalism on this matter.
Tim S.
Tim S.
06:54 10 Sep 20
Huge thank you to Aspire Bifolds for our external steel look doors, we’re so happy with them and the guys were quick, responsive and all around brilliant. Would really recommend Aspire Bifolds.
Libby R.
Libby R.
07:42 06 Sep 20
Very efficient and helpful service 2 years on from original door fitting.Thanks so much Aspire!
Kim L.
Kim L.
11:00 27 Jul 20
Aspire bifolds removed some old wooden sliding doors and replaced them with some lovely French doors. They did a fantastic job- they spent time with me to ensure I had made the right choice of door, it took no time to fit them and the fitter was friendly, polite, clean and courteous. Quote was competitive and I couldn’t recommend them enough!
Natasha H.
Natasha H.
19:59 23 Jul 20
We went with Aspire after getting a few quotes, they weren't the cheapest but were still competitive. We chose them on the basis of their reviews and I am really glad we did! The service has been excellent throughout, our doors were installed far quicker than we were expecting, the fitter's attention to detail is great, and the quality of the doors is fantastic.After installation we did have a few problems with finding marks on the glass, which is provided by another firm, and had a few panes replaced. John, the director, ended up coming round himself and offered to replace the final pane. I know that many firms would just have ignored our calls once we had paid everything, so to have this level of service was fantastic. This proved our decision to go with a slightly more expensive firm in Aspire was the right move!
Scott S
Scott S
12:10 16 Jul 20
Aspire bifolds removed some old wooden sliding doors and replaced them with some lovely French doors. They did a fantastic job- they spent time with me to ensure I had made the right choice of door, it took no time to fit them and the fitter was friendly, polite, clean and courteous. Quote was competitive and I couldn’t recommend them enough!
Natasha H.
Natasha H.
16:28 23 Jun 20
After a lot of research I came across Aspire Bifolds, went to the showroom and they have a very good selection of doors to choose from.From start to finish it's been a pleasure to deal with everyone connected to Aspire Bifolds and their aftercare service is first class.Top quality product, installation and all round experience from this company. Would have no hesitation in using them again.
Paresh M.
Paresh M.
12:32 14 Apr 20
Professional first class service from start to finish. Highly recommend on service and price
Catherine Kenton M.
Catherine Kenton M.
18:59 08 Apr 20
We recently used Aspire for purchase and installation of smart system heritage doors for our extension. We are thrilled with the finished product. John and the team are brilliant, every person I spoke to was helpful and friendly. Email response was really fast. The whole process from start to finish was seamless and stress free.The installers were efficient and tidy, they left the place cleaner than when they arrived. Following installation we noticed a scratch on one of the panes, we thought it could be buffed out, but the whole pane was replaced without issue within a week.It is rare to find a company with such great customer service and work ethic these days. I would certainly be happy recommending Aspire to anyone.
Rebecca D.
Rebecca D.
11:39 27 Feb 20
I visited Aspire Bifolds to discuss some technical details of the installation requirement for sliding doors. Both of the staff I dealt with were friendly and helpful and in particular Ji was able to answer all of my questions and demonstrate some of the details on the door installation in the showroom. Overall a very helpful visit.
GeoffandLesley H.
GeoffandLesley H.
23:47 22 Feb 20
Fantastic Job done on fitting a 5 door Bi-Fold run. Great, clean and considerate fitters. 100% recommend. Removed and replaced (with new) a poorly fitted (by different Company) previous set of doors that now look great. Thanks Guys! 👏🏻👏🏻. Neil
Neil H.
Neil H.
11:33 30 Jan 20
Helpfull, but pricey good quality
Mikey B
Mikey B
17:24 07 Jan 20
The doors and blinds look brilliant. Dealing with Aspire was very efficient from browsing and ordering to fitting, absolutely great from start to finish. Very professional and exact with advice and information. We opted for the solar integrated blinds and love them. When it’s dark and the blinds are closed we still get to enjoy the expanse and look of the doors. Definitely recommend Aspire.
Sheila H.
Sheila H.
21:00 15 Dec 19
From the start to the finish, it has been straightforward dealing with Aspire Bifolds. We are very much appreciative that they were able to accommodate us ahead of the original booking time to fit in with our scaffolders. Thank you very much guys, we will be recommending you to others.
Y H
Y H
14:22 02 Dec 19
A first class service from everyone John, Peter, Danny and Luke - amazing friendly team of professionals from start to finish. If your looking for expertise with the drive to make it happen seamlessly then i would highly recommend visiting Aspire Bifold. I love the new bifolds and kitchen window! Many thanks to you all and thank you for turning my job around so quickly.
R A.
R A.
22:33 29 Nov 19
I have been running a construction firm for over 35 years, this has been one of a nicest and most professional company's I have dealt with, fantastic from our first enquiry to finish job. Highly recommended.
zareh J.
zareh J.
13:50 24 Nov 19